Thanh Hóa’s Hoằng Hóa Commune Puts VNPT-Built AI to Work Splitting Tasks and Tracking Deadlines for Its 62 Officials

A commune in Thanh Hóa province has started using an AI model built by state telecoms group VNPT to manage its daily workload, Dân trí reported on November 13. After a trial period, the shared AI model was integrated in November into the software that Hoằng Hóa commune uses to manage, direct and track tasks. The product was commissioned by the commune authorities from VNPT Thanh Hóa.

Hoằng Hóa was formed by merging six former communes and has about 43,000 residents, served by 62 officials and civil servants. Hoàng Hữu Chinh, deputy head of the commune People’s Committee office, said the commune receives about 100 documents and issues about 40 on an average day, not counting administrative procedures such as birth and death certificates and certifications. Before, staff tracked work in the system, entered figures by hand or built Excel sheets step by step, which led to errors and took a lot of time. The commune and VNPT Thanh Hóa exchanged ideas, tested and adjusted the solution several times based on feedback from the staff who use it, and VNPT trained all officials and civil servants in AI.

What it means in practice

The model does more than read and summarise documents. It can analyse content, split a document into tasks, identify the unit and person responsible, and track progress. Previously, a document containing several tasks was usually sent to one department, whose staff then had to coordinate with others themselves. Now the AI can divide tasks among focal points such as the economic and infrastructure office, the culture office and the commune office, then compile the results for leaders. Deputy chairman Lê Bỉnh Nam said the system shows who is doing what, how far each document has progressed, how long remains before its deadline and who is responsible, which also feeds monthly and quarterly KPI scoring. He admitted the commune cannot yet fully trust the AI and still checks its output, but said repeated comparisons showed fast and broadly accurate results.

Local governments have had to absorb more work since the two-tier administration model began on July 1, 2025, and Hoằng Hóa joins other grassroots AI deployments such as Lâm Đồng’s AI robots in commune service centres and the AI public-service platform now live across ministries and provinces. What to watch is whether VNPT turns the Hoằng Hóa setup into a shared platform for other communes and how officials’ checks of AI output are recorded.